0 Items (Empty)
Store Policies
GENERAL SHIPPING POLICY:
PLEASE NOTE WE WILL NO LONGER PROCESS ORDERS THAT HAVE
DIFFERENT ORDERING ADDRESS AND NAME THAN THE SHIPPING ADDRESS. YOU CAN CALL TO
PLACE ORDER IF THIS IS THE CASE.
Our shipping charges are based on standard UPS or U.S. Mail rates (where
applicable), which are based on package weight, size, and distance shipped. To
preview the shipping charges, enter the items you want to order into your
shopping cart. When you're done, click on "save changes, go to check out." Enter
your zip code, then click on "save changes, show new total." This will display
all available shipping costs.
Pier Supply offers UPS Ground, 3rd Day Select, 2nd Day Air, Next Day Air and
United States Post Office shipping to all of our customers who place orders to
be shipped to one of the 48 contiguous United States.
To help keep shipping costs as low as possible, we use UPS Hundredweight
shipping for orders over 100 lbs. for 2nd Day and Next Day shipping, and over
200 lbs. For Ground and 3rd Day. This reduced shipping rate is calculated
automatically when an order reaches the appropriate weight.
Orders to be shipped out of the 48 contiguous United States (i.e. Alaska and
Hawaii) are sent UPS and need to be quoted.
We also ship to A.P.O. addresses via US Priority Mail only.
DELIVERY AND LEAD TIME:
ALL ORDERS NOW TAKE 8-10 BUSINESS DAYS TO PROCESS AND SHIP This voids all other ship times at this time.
Since UPS does not ship on Saturdays or Sundays (even for express shipping), the
actual delivery date may differ from the estimated transit time. For example: A
Next Day Air order, leaving our warehouse on a Friday for New York, will not
arrive until Monday, even though it has a one day transit time.
Ground shipping:
Orders for items that are in stock are usually shipped within 8-10 Business Days,
excluding weekends.
Express shipping
These orders are given top priority. Express orders for items that are in stock
are usually shipped within 48 hours to 72 hours, excluding weekends. Barring
exceptions, these orders ship out Monday through Friday at around 2:30 PM CST.
BACKORDERS:
Shipping time on backordered items varies. You will be contacted via phone or
email if you order a backordered item. At this point you can either choose to
wait for the item, or remove it from your order. If you choose to wait, the
backordered item will ship out to you automatically just as soon as we get it
back in stock. Due to availability and vendor issues, we can only provide an
estimate as to when this will occur.
Payments for backordered items are made up front as part of the original order.
This helps to keep shipping costs down, as it would be more expensive to charge
for two separate shipments. If you choose to remove the backordered item from
your order, a refund will be issued that is consistent with the original method
of payment.
INTERNATIONAL SHIPPING & ORDERING POLICY:
All international orders over two hundred dollars can
only be paid for by wire transfer
payment. You must
call to place order.
Please contact us about specific shipping rates outside the United States.
sales@piersupply.com
+1-931-303-5277 or 1-931-325-7016
Return Policy
GENERAL RETURN POLICY:
1. The Sales Manager must authorize all returns or exchanges. E-mail
sales@piersupply.com or call 1-931-325-7016
2. All claims for credit, shortages and/or damages must be placed within five
days of receipt of merchandise.
3. All returned merchandise must be received by Pier Supply in saleable
condition, unless the merchandise is found to be defective.
4. All returns must be returned within 30 days of
purchase for refund or exchange.
CUSTOMER RETURNS:
1. The shipping cost of any returns or exchanges remain the responsibility of
the customer, unless the merchandise is being returned because the order was
incorrectly filled by us or the merchandise is defective.
2. Return shipments to:
Pier Supply
ATTN: Returns
P.O. Box 6034
Sparta, TN 38583
3. Indicate either refund or exchange within the returned package.
4. There will be a 20% restocking fee on select products.
REFUND FOR CREDIT OR EXCHANGE:
1. Any refund or credit for exchange will be based on the value of the
merchandise at the time of purchase. Shipping and Handling fees are not subject
to refund unless the merchandise is defective or we shipped an incorrect item.
2. The internal paperwork for credit/exchange is normally completed within 5 to
7 business days of receipt of merchandise.
3. All refunds are applied to the individual customer account unless otherwise
specified by Sales Manager or Accounting Department.
4. Any form of reimbursement is consistent with the original method of payment.
-
GENERAL SHIPPING POLICY:
Our shipping charges are based on standard UPS or U.S. Mail rates (where
applicable), which are based on package weight, size, and distance shipped. To
preview the shipping charges, enter the items you want to order into your
shopping cart. When you're done, click on "save changes, go to check out." Enter
your zip code, then click on "save changes, show new total." This will display
all available shipping costs.
Pier Supply offers UPS Ground, 3rd Day Select, 2nd Day Air, Next Day Air and
United States Post Office shipping to all of our customers who place orders to
be shipped to one of the 48 contiguous United States.
To help keep shipping costs as low as possible, we use UPS Hundredweight
shipping for orders over 100 lbs. for 2nd Day and Next Day shipping, and over
200 lbs. For Ground and 3rd Day. This reduced shipping rate is calculated
automatically when an order reaches the appropriate weight.
Orders to be shipped out of the 48 contiguous United States (i.e. Alaska and
Hawaii) are sent UPS and need to be quoted.
We also ship to A.P.O. addresses via US Priority Mail only.
DELIVERY AND LEAD TIME:
ALL ORDERS NOW TAKE 8-10 BUSINESS DAYS TO PROCESS AND SHIP This voids all other ship times at this time.
Since UPS does not ship on Saturdays or Sundays (even for express shipping), the
actual delivery date may differ from the estimated transit time. For example: A
Next Day Air order, leaving our warehouse on a Friday for New York, will not
arrive until Monday, even though it has a one day transit time.
Ground shipping:
Orders for items that are in stock are usually shipped within 8-10 Business Days,
excluding weekends.
Express shipping
These orders are given top priority. Express orders for items that are in stock
are usually shipped within 48 hours to 72 hours, excluding weekends. Barring
exceptions, these orders ship out Monday through Friday at around 2:30 PM CST.
BACKORDERS:
Shipping time on backordered items varies. You will be contacted via phone or
email if you order a backordered item. At this point you can either choose to
wait for the item, or remove it from your order. If you choose to wait, the
backordered item will ship out to you automatically just as soon as we get it
back in stock. Due to availability and vendor issues, we can only provide an
estimate as to when this will occur.
Payments for backordered items are made up front as part of the original order.
This helps to keep shipping costs down, as it would be more expensive to charge
for two separate shipments. If you choose to remove the backordered item from
your order, a refund will be issued that is consistent with the original method
of payment.
INTERNATIONAL SHIPPING & ORDERING POLICY:
All international orders over two hundred dollars can
only be paid for by wire transfer
payment. You must
call to place order.
Please contact us about specific shipping rates outside the United States.
sales@piersupply.com
+1-931-303-5277 or 1-931-325-7016
Return Policy
GENERAL RETURN POLICY:
1. The Sales Manager must authorize all returns or exchanges. E-mail
sales@piersupply.com or call 1-931-325-7016
2. All claims for credit, shortages and/or damages must be placed within five
days of receipt of merchandise.
3. All returned merchandise must be received by Pier Supply in saleable
condition, unless the merchandise is found to be defective.
4. All returns must be returned within 30 days of
purchase for refund or exchange.
CUSTOMER RETURNS:
1. The shipping cost of any returns or exchanges remain the responsibility of
the customer, unless the merchandise is being returned because the order was
incorrectly filled by us or the merchandise is defective.
2. Return shipments to:
Pier Supply
ATTN: Returns
P.O. Box 6034
Sparta, TN 38583
3. Indicate either refund or exchange within the returned package.
4. There will be a 20% restocking fee on select products.
REFUND FOR CREDIT OR EXCHANGE:
1. Any refund or credit for exchange will be based on the value of the
merchandise at the time of purchase. Shipping and Handling fees are not subject
to refund unless the merchandise is defective or we shipped an incorrect item.
2. The internal paperwork for credit/exchange is normally completed within 5 to
7 business days of receipt of merchandise.
3. All refunds are applied to the individual customer account unless otherwise
specified by Sales Manager or Accounting Department.
4. Any form of reimbursement is consistent with the original method of payment.
-
